Frequently Asked Questions
We have put together all the answers to our most commonly asked questions below. If you can’t find the information you’re looking for here, feel free to get in touch with a member of our support team who are on-hand to help.
Customer Support
Where is my order?
You will receive an email notification when the order has been acknowledged. If you would like more information then please get in contact with our support team.
What happens if I miss the delivery?
If you missed a delivery for whatever reason then, depending on the courier, a second delivery attempt will be made. Some couriers may charge for a repeat delivery if no one is available at the time. In any instance we would recommend getting in touch with our support team to discuss further.
Do you ship internationally?
We do ship orders to a variety of different regions and countries. Including but not limited to the United Kingdom, Ireland and to all countries within the European Union. However for more information visit our Shipping & Delivery page. We advise contacting our support team for any further questions or to facilitate the shipping of orders internationally.
Do you have ISO accreditations??
We are accredited by the International Organisation of Standardisation as conforming to ISO 14001:2015 in having an effective environmental management system and continually update our processes to minimise our impact. View more information on our Corporate Social Responsibility webpage.
Do you have any further commitments to responsible business practice?
We are a Sedex member and committed to being a responsible business, sourcing responsibly and improving ethical standards in our supply chain. In addition, we’ve been awarded a Gold EcoVadis Sustainability Rating in an effort to continually improve our sustainability practices and effectively manage corporate social responsibility.
Do you offer labelling services?
For an additional fee we can accommodate labelling requests, please contact our support team for more details.
Product Support
What type of plastic can be recycled?
Globally, the most recycled plastic is PET, and our PET components can be easily recycled and added to your standard recycling waste stream. All polypropylene is also easy to recycle however you will need to check with the local authorities before adding polypropylene to a standard recycling waste stream. PVC is a type of plastic that is generally not recycled and should not be placed in the recycling waste bin.
Can a product be made bespoke to my requirements?
Yes, our team of expert technical designers and account managers will work alongside you to innovate, design, source and manufacture completely bespoke solutions for your temporary or permanent retail displays and fixtures. Contact our team today to find out how we can help provide the perfect solution to your brief.
What materials are used in composite products?
All of our product pages include a breakdown of the materials used as well as detailed technical specifications. Technical drawings are also available on our product pages which feature key measurements and dimensions. However if you are unable to find what you are looking for, please contact our support team for more information.
Can I order a product sample?
Yes, many product samples can be requested. Please contact our support team for further information.
Technical Support
Are online prices including VAT?
All prices shown on the website are exclusive of VAT.
Do you have any documentation to support CSR activity?
Yes, you’ll find all relevant awards and accreditations on our Corporate Social Responsibility webpage.
